Capgemini-CTO Andy Mulholland in an interview with “wirtschaftsblatt.at”
CTO Mulholland points out in an interview with the „wirtschaftsblatt.at“:
The product-driven business model is history. In a connected world, customer can only be won with service.
Within this article it is summarized that with the increased connectivity, organizations are facing an increased global completion which leads to a shorter product-life-cycle, especially for technology driven industries. This means that the pressure on organizations is increasing, which can – according to Mulholland – be faced with an increased service-orientation.